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CV 2


                                                                                               A SIMON

Guest relation

 

 

 

Nationality                    :           Pakistani

Date of Birth                :            21st March 1983

Marital Status   :                       Single

Language Skills           :           English, Hindi, Urdu, Panjabi

Visa Status                   :           Residence                                     

 

 

 

 

 

OBJECTIVE:

 

·    


     To work in an organization which uses my knowledge and skills, while giving me opportunity to learn and enrich my knowledge

·         Seeking a challenging work environment in expansion of my capabilities and potentials

  • Invest my time and effort in learning something new and put in my best efforts always.

 

 

SKILL SET SUMMARY:

 

·         Ability to work under pressure

·         Proactive and  flexible to adjust in work environment

·         Strong and effective communication skills

·         Excellent telephone manner proven by call quality assessments.

·         Confident and always punctual.

·         Constantly exceeding expectations and thrive on hitting targets.

·         Team player who utilizes the use of tools and the knowledge of others.

·         Communicate efficiently with other teams and colleagues.

 

 

PROFESSIONAL EXPERIENCE:

 

Yassat Gloria Hotel and Hotel Apartments, Dubai  from November 2013 to Present as Guest Relation Officer

 

RESPONSIBILITIES:

 

·         Plan and coordinate the provision of friendly, efficient services to guests

·         Schedule activities for guests

·         Plan and coordinate all promotional activities targeting clients

·         Trace relevant statistics about clientele

·         Coordinate and supervise all activities for guest

·         Assist with check-ins/ check-out of guests

·         Greet guest upon arrival

·         Assist guests with airline bookings and reconfirmations

·         Assist all departments in being respective to the needs of guests

·         Assist staff with language and culture

·         Attend recreation activities when necessary

·         Plan and conduct group and function rundown meetings

·         Assist in any other duties when required by the Front Office Manager

·         Provide feedback from Guests to Front Office Manager for action



KFC, Slough United Kingdom  from September 2009 to August 2013 as Customer Services Team Leader

 

RESPONSIBILITIES:

 

 

·                Responsible to produce order within high standard time and with excellent quality

·                Represent organization in business meeting for growth of business

·                Handle grievance of employees

·                Process contract of service and documentation relating to employee’s promotions

·                Maintain accurate record of new hiring,Confirmation,salary,transfar and personal records of employees             

·                Prepare and submit ministry of manpower

·                Prepared all the documentation of the new hires

·                Tracking and returns of the appraisal exercise at the end of the year

·                Handling customer complaints and queries

·                Devising and marketing promotional campaigns

·                Preparing reports and other performance analysis documentation;

·                Reporting to and attending regular meetings with area managers or head office representatives;

·                Responsible for on the job trainings

 

Thai Vista, United Kingdom  from October 2009 to January 2011  as Assistant Manager

RESPONSIBILITIES:

 

 

·         Delegate tasks effectively.

·         Coordinate the activities of the catering and kitchen staff.

·         Handle pressure in a fast paced commercial operation.

·         Keep customers happy.

·         Manage a group of diverse staff who has different abilities.

·         Schedule staff working hours and times.

·         Providing Maximum satisfaction to the customer by using maximum resource.

 

Professionals Overseas Education and Migration Consultants, Pakistan from February 2006 to June 2009  as Assistant Manager-Operations

 

RESPONSIBILITIES:

 

·         Telemarketing and Seminars arrangement

·         Documentation of Immigration formalities and Candidate UK Visa Filling

·         Monitoring improving and day to day activities of the organization process

·         Carry out the entire office operations in an efficient manner adhering to time lines and accuracy

·         Organize and schedule meetings and appointments, exercising discretion in time commitment

·         Prepare presentation, reports and other documents by collecting information from various sources when required.

 

Al Sabha School, Pakistan from January 2005 to January 2006  as Teacher

 

RESPONSIBILITIES:

 

·         Encouraging and stimulating children's learning abilities, often encouraging learning through experience.

·         providing pastoral care and support to children and providing them with a secure environment to learn;

·         developing and producing visual aids and teaching resources;

·         organizing learning materials and resources and making imaginative use of resources;

·         assisting with the development of children's personal/social and language abilities;

·         supporting the development of children's basic skills, including physical coordination, speech and communication;

·         encouraging children's mathematical and creative development through stories, songs, games, drawing and imaginative play;

 

 

EDUCATIONAL QUALIFICATION:

 

PGD Marketing Management    2013     London academy of management and sciences

London, United Kingdom.

 

 

PGD Business Management    2010     West London School of Management and

Technology Association of Business

West London, United Kingdom.

 

Bachelor’s of Arts                                2005     Punjab University, Lahore Pakistan

TECHNICAL SKILLS:

 

 

  • Microsoft Office : Excel, Word, Power point and Outlook
  • Hotel software Opera

 

Other Skills

 

·         Constructive member of a team

·         Willingness to learn and explore new areas

·         Ability to make things happen

·         Optimist approach to problem or situation

 

 

 

PASSPORT DETAILS:

 

  •                    
  •               
  • Lahore, Pakistan           
  • Date of Issue                :  20 Jun 2013          
  • Date of Expiry               :  19 Jun 2018         

 

 

References:

 

 

References available upon request.