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Applicant 2


Nadiia B

27/07/1993

Nationality: Ukraine

 

 

PERSONAL PROFILE

Highly motivated and experienced administrative professional with in-depth knowledge of the hotel, hospitality, leisure and service sector. Strong influencing and communication skills.

Areas of expertise include:

  • Profound experience as a front desk agent
  • Exceptional customer care skills

 

·         Highly skilled in Accounting & Economics

·         Bilingual – English, Russian and Ukrainian

 

 

SUMMARY OF QUALIFICATIONS

BA Hons in Accounting and Economics

Cherkassy State Technological University, 2011 – 2013

  • Excellent spoken and writing skills
  • Effective listening skills
  • Tolerance and patience 

Use of IT

Skills acquired include:

·         Strong intellectual grounding in economics and

 accounting

·         Excellentorganisational and communication skills

·         Ability to work under pressure and met deadlines

·         Ability to learn and develop skills

·         Intense knowledge of economic and accounting

issues

Jr specialist in Accounting and Economics (Cherkcasssy College of Economics and Law 2008 – 11)

 

Certificate of Achievement:

·         Cross training programme at front office;

·         HABC Level 2 Award in Food Safety;

·         HACCP Level 2

·         Certificate of a successful completion of the Ronnefeldt tea seminar;

·         Certificate of development Guest Care Programme

 

 

RELEVANT EXPERIENCE

Bar supervisor – Fujairah Rotana Resort and Spa, UAE (03/2016- 11/2016)

·         Resposible for creating bartending schedule for regular service and accommodate special events,

·         Resposible for updating the drink menu and making it as dynamic as possible,

·         Responsible for making sure that all bar were exceptionally clean and all bartenders professional manner,

·         Handling inventory of the bar and ensuring items are ordered before they run out ofstock,

·         Monitoring and controlling spoilage and theft,

·         Training,coaching and retaining qualified bartender,

·         Regularly monitors customer satisfaction and takes personal responsibility to ensure it,correct problems propatly.

·         Handle guest complaints directly or refer to the outlets manager.

·         Develops together with the outlet manager themeevents,Drink promotion and incentive programs.

     

Waitress/ Senior Waitress  - Cove Rotana Resort, UAE (2013 – 2016)

·         Experienced in overseeing the smooth running of a hotel restaurant, and in creating a unique relaxed style and atmosphere

·         Ensuring that guest’s are served to the highest possible standards

·         Full product knowledge of all menu items and hotel facilities and services

·         Making recommendations from the menu if requested

·         Familiar with all cash handling & Credit card payment procedures

·         The motivation to learn new knowledge and skills

·         Good Housekeeping duties

·         Have a full knowledge of all food & beverage policies and procedures.

Captain - Varenychna Restaurant, Ukraine (2011 -2013)

·         Ability to recommend Food & Beverage combinations and up-sell alternatives

·  Explaining how food is prepared, describing ingredients and cooking methods

·  Comprehensive knowledge of food, wines, spirits, liquors, and champagnes

·  Experience in a previous front of house role

·  Excellent command of the English language

·  Able and willing to work varying shifts including weekends and holidays

·  Building a rapport and relationship with customers

·  Ensuring that customers enjoy their meals and taking action to correct any problems

Accounter/ Secretary - Union Energo Foces (2011 -2012)

·         In charge of the budgeting and financial management, planning, organising and directing of all services

·         Meeting and greeting customers

·         Addressing problems and troubleshooting

·          Ensuring compliance with all licensing laws, health and safety and other statutory regulations

·         Punctual with excellent time keeping

·         Immaculately dressed & professional at all times. Doing everything with the establishments customers in mind

 

MANAGERIAL & PERSONAL SKILLS

·         In-depth knowledge of the hotel, hospitality, leisure and service sector

·         Able to tactfully resolving guest disputes

·         Dealing calmly and professionally with challenging situations

·         Able to identify, understand and give priority to urgent issues

·         Extensive customer facing experience

·         Working long hours, under pressure and to tight deadlines

·         Creating and implement hotel policies and procedures

·         Quickly picking up new skills & knowledge

·         Strong commercial acumen